Refund policy

Last updated: 4 November 2026

This policy explains what happens if something goes wrong with your Halo Riders order. It is offered by Real World Media Global (ABN 43 322 471 500), trading as Halo Riders ("we", "us"). Everything below sits on top of your rights under consumer law. Nothing in this policy limits those rights.

Your rights under consumer law

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In plain terms, this means your lights must:

  • be of acceptable quality (safe, durable and free from defects, for a reasonable time given the price and what they are)
  • match their description, photos and any sample shown
  • be fit for any purpose we told you they would suit, or that you told us about before buying

These rights don't run out after a fixed number of days. How long they last depends on what is reasonable for the product.

New Zealand

The Consumer Guarantees Act 1993 gives you guarantees about acceptable quality, fitness for purpose and matching the description, along with remedies if the goods fail. We don't contract out of these guarantees.

Canada

Your provincial or territorial consumer protection laws may give you rights about product quality and online purchases. For example, some provinces let you cancel if an order isn't delivered within a set time after the promised date. Nothing here limits those rights.

United States

Depending on your state, you may have implied warranty rights (such as the implied warranty of merchantability) and other consumer protections. Nothing here limits any rights you have under your state's law.

Faulty, damaged or wrong items

If your order arrives damaged, stops working because of a defect, or isn't what you ordered:

  1. Email us at hello@haloriders.shop with your order number and a short description of the problem.
  2. Attach clear photos (or a short video) showing the problem, and the packaging if it was damaged in transit. This helps us sort it out quickly.
  3. We'll reply within 1–2 business days with next steps.

What you'll get:

  • Major failure (for example, the lights arrive broken, don't work at all, or are a different product): you choose a replacement or a full refund.
  • Minor problem that can be fixed: we'll arrange a replacement, or a refund if a replacement isn't available. We don't offer repairs. We replace or refund instead.
  • Wrong item or colour: we'll send the right item at no cost to you.

You only need to send a faulty, damaged or wrong item back if we ask you to. If we do, we'll give you the return address at the time and pay the return postage.

Please don't post anything back until we've replied. The return address for a faulty item may not be the address on the parcel.

What isn't a fault: damage caused by incorrect wiring or installation, accidents, modifications, or use outside the product's intended purpose. Because the lights must be wired into your bike's 12V system, we recommend having a qualified mechanic or auto electrician fit them. Normal variation in how the projection looks (because of ground colour, ambient light, mounting height or angle) also isn't a fault.

Change of mind

We don't offer refunds or returns if you simply change your mind. That includes deciding you don't like the colour, finding the lights don't suit your bike's mounting space or electrical system, or learning that local road rules restrict their use. Please check fitment and your local rules before you order.

This doesn't affect your consumer law rights above (for example, if the product isn't as described).

We don't offer a money-back guarantee.

Lost or undelivered orders

If your order is lost in transit, we'll reship it at no cost to you, or refund you where the law entitles you to a refund. See our Shipping Policy for when a parcel counts as lost. Until it's delivered to you, your order is our responsibility.

How refunds are paid

  • Approved refunds go back to your original payment method, in Australian dollars (AUD).
  • If you paid in another currency through your bank or card, the amount you get back may differ slightly from what you were charged because of exchange rates or bank fees. We don't control those.
  • Approved refunds are processed to your original payment method within 5–10 business days. Your bank may take a few more days to show it.
  • For faulty, damaged or wrong items, we refund the full amount you paid, including shipping.

Order cancellations before dispatch

You can cancel any order that hasn't been dispatched yet. Email hello@haloriders.shop with your order number as soon as possible, and we'll cancel it and refund you in full. Once an order has been dispatched, it can't be cancelled under this section, but your consumer law rights still apply.

Contact

Real World Media Global (trading as Halo Riders) Email: hello@haloriders.shop Address: 2 Ridley Court, Doncaster East VIC 3109, Australia