HALO RIDERS
Shipping policy
Last updated: 4 November 2026
Halo Riders is run by Real World Media Global (ABN 43 322 471 500). Orders are packed and shipped by our fulfilment partners from overseas warehouses. That means your order comes from overseas and may not arrive in Halo Riders branded packaging.
Where we ship
We ship to:
- Australia
- the United States
- Canada
- New Zealand
We don't currently ship anywhere else. Deliveries to remote areas and PO boxes may take longer than the estimates below.
Shipping costs
All prices and shipping charges are in Australian dollars (AUD).
| Order total | Shipping |
|---|---|
| Under A$79 | A$11 flat rate |
| A$79 and over | Free |
The same rates apply in every country we ship to. The 2-kit (A$79) and 3-kit (A$99) bundles qualify for free shipping.
If your card is in another currency, your bank or card issuer will convert the charge and may add a fee.
Processing time
Orders are processed and handed to the carrier within 1–3 business days.
Delivery times
After dispatch, most orders arrive within about 7–15 business days. Our supplier's estimates by destination are:
| Destination | Estimated delivery |
|---|---|
| Australia | 8–12 business days |
| United States | 8–15 business days |
| Canada | 8–10 business days |
| New Zealand | 8–12 business days |
These estimates count from the day your order is dispatched, so add 1–3 business days for processing. Business days are Monday to Friday, excluding public holidays.
These are estimates, not guaranteed dates. Customs checks, carrier delays, weather and peak periods (such as the holidays) can slow things down. If we find out your order will be noticeably later than estimated, we'll email you with a revised date. If you no longer want the order at that point, you can cancel for a full refund before it ships.
Tracking
When tracking is available, we'll email you a tracking number once your order ships. It can take a few days for the first scan to show up, especially for international parcels.
Import duties and taxes
Our prices include all import duties and taxes for every country we ship to. You won't have to pay anything extra when your order arrives.
If a carrier ever asks you to pay a duty, tax or customs fee on a Halo Riders order, please contact us at hello@haloriders.shop before you pay, and we'll sort it out.
Checking your address
Please make sure your shipping address is complete and correct at checkout. If you spot a mistake, email hello@haloriders.shop straight away with your order number and the correct address. We'll do our best to update it, but we can't promise a change once the order has shipped.
If a parcel goes to an incorrect or incomplete address that was entered at checkout, we'll help where we can. If it needs to be reshipped, you'll pay the reshipping cost.
Late, lost or damaged parcels
- Late: if your order hasn't arrived 10 business days after the latest estimate for your country, email hello@haloriders.shop with your order number and we'll look into it with the carrier.
- Lost: if the carrier confirms your parcel is lost, or it hasn't arrived 10 business days after the latest estimate for your country, we'll reship your order at no cost to you, or refund you where the law entitles you to a refund. Your order is our responsibility until it's delivered to you.
- Marked delivered but not received: please check around your property, with neighbours and with your local post office, then contact us as soon as possible. We'll investigate with the carrier and let you know the outcome.
- Damaged in transit: email us photos of the item and packaging. We'll sort out a replacement or refund under our Refund Policy.
Your rights
This policy doesn't limit your rights under the Australian Consumer Law or the consumer laws of your country. That includes the US FTC Mail Order Rule (if we can't ship within the time stated, we'll let you know and give you the option to cancel for a full refund), and Canadian provincial rules on late delivery.
Contact
Email: hello@haloriders.shop